Week 1: Blog Assignment
For this assignment, I chose to use the doctor I work for to demonstrate competent communication within a particular context. The context is within specialty dentistry involving the doctor and a discouraged patient. The doctor showed competence with a patient who wanted and expected unrealistic results for a recommended procedure on his gum tissue. The doctor took extra time with the patient to thoroughly explain to the patient why his expectations simply could not be met and showed him examples of similar cases to his and their outcomes and why it would not be possible. The doctor also validated the patients concerns and agreed it would be nice to have that outcome but unfortunately, given the current state of the patient’s mouth, it would not be possible but that everything would be done to ensure the outcome would be satisfying. The doctor’s behavior of being a good listener to the patient until the patient was finished talking, keeping direct eye contact and nodding with the patient, having his body slightly bent towards the patient, and validating the patient’s wants and concisely explaining the rationale for a realistic outcome. This behavior was effective because the patient received the message and was content with it as he made the appointment to have the surgery and would accept the outcome the doctor informed him would be more likely. I would like to model some of my own communication behaviors after this doctor because he was sincere and understood the patient’s desires by taking the time to listen to the patient and explaining the more realistic outcome in a way the patient understood and was willing to accept. Overall, the doctor respected the patient and the patient ended up respecting the doctor, which produced a positive outcome for both.
For this assignment, I chose to use the doctor I work for to demonstrate competent communication within a particular context. The context is within specialty dentistry involving the doctor and a discouraged patient. The doctor showed competence with a patient who wanted and expected unrealistic results for a recommended procedure on his gum tissue. The doctor took extra time with the patient to thoroughly explain to the patient why his expectations simply could not be met and showed him examples of similar cases to his and their outcomes and why it would not be possible. The doctor also validated the patients concerns and agreed it would be nice to have that outcome but unfortunately, given the current state of the patient’s mouth, it would not be possible but that everything would be done to ensure the outcome would be satisfying. The doctor’s behavior of being a good listener to the patient until the patient was finished talking, keeping direct eye contact and nodding with the patient, having his body slightly bent towards the patient, and validating the patient’s wants and concisely explaining the rationale for a realistic outcome. This behavior was effective because the patient received the message and was content with it as he made the appointment to have the surgery and would accept the outcome the doctor informed him would be more likely. I would like to model some of my own communication behaviors after this doctor because he was sincere and understood the patient’s desires by taking the time to listen to the patient and explaining the more realistic outcome in a way the patient understood and was willing to accept. Overall, the doctor respected the patient and the patient ended up respecting the doctor, which produced a positive outcome for both.
Jana,
ReplyDeleteI appreciate your example and agree that this individual seems to be utilizing effective communication strategies. An important aspect of effective communication, I believe, is reassuring the speaker that their comments are being considered and validating their beliefs. It seems that the Dr. that you selected as your example does this in an effective way, which I am sure comforts his patients and manages their expectations. I believe that these techniques are important for educators to utilize. We must make clear our requirements for students and families. Also, we must manage their expectations for educators and their children.
Thank you for sharing your thoughts,
Amanda
Hello Jana,
ReplyDeleteGreat person to use in this assignment. The doctor seems to be a very great person and definitely cares about helping others by showing respected professionalism. I think we need a lot more people in the world like the doctor you work for. Being around people like this brings the best out of you as well and with this domino affect ensures our society is heading in the right direction. Thanks for sharing Ms Jana
Hello Jana
ReplyDeleteI think people such as this are really special people. Sometimes people that do this type of work do not really go into detail about your circumstances, they just do what they need to do to get by or get you by in order to keep you coming back. I think this is a very special person and you are very fortunate to work with this doctor.